Terms and Conditions
THE BOOKINGS MADE WITH BE@HOME REQUIRES FULL AND UNRESERVED ACCEPTANCE OF THE TERMS AND CONDITIONS DESCRIBED BELOW.
The information sent by be@home to be guest in response to an enquiry is not binding, as prices and availability are subject to change at any time and without prior notice. To ensure the price and availability of the desired property, the guest must request confirmation of booking.
Babies under 2 are accepted free of charge.
1.2. BOOKING CONFIRMATION
The booking confirmation requests are subject to a pre-payment of 30% of the total booking.
From the moment the booking details and pre-payment instructions are sent to the guest by email, the guest has 48hrs to proceed with the payment and secure the booking. During this period, be@home makes a pre-booking and keeps the property on hold. If payment, or the proof of it, is not received within this period, the pre-booking will be cancelled automatically.
Confirmation of booking is made by e-mail against pre-payment receipt and is binding on both parties (guest and be@home) without the need to carry out a rental agreement.
In the case of an extension of stay, the change requests of confirmed reservations are subject to the house availability.
In the event of modification results in a reduction of the period of stay, the request must be made by email to be@home with a minimum of 30 days for villas/14 days for apartments before the check-in date in order to be entitled to a refund of the amount corresponding to the period not used.
If the booking is changed by increasing the number of guests, the request should be sent by email 72hrs before check-in. be@home will confirm the change by email and will charge the additional amount, if applicable, in accordance with the rental rate in force for the property.
Cancellation of confirmed bookings is free of charge, provided that the request is sent to be@home with a minimum of 30 days’ notice for villas/14 days for apartaments,prior to check-in. In this case, be@home will refund the guest of the amount previously received. Cancellation requests that do not comply with this notice will not be refunded, but be@home always guarantees guests the opportunity to use this balance in a future booking, which should take place within 12 months from the cancellation of the initial booking.
1.5. Online bookings made at third party websites are subject to the terms and conditions communicated at each website.
2.1. PAYMENT METHODS ACCEPTED
Bank transfer, paypal or cash. Payments by bank transfer can only be considered as settled when that credit takes effect in the nominated bank account or by presentation of a bank document certifying the successful completion of the bank transfer.
2.2. TRANSACTION COSTS
Any costs charged by banks to or deducted from the value of the bank transfer received by be@home, should be settled by the guest at check-in.
Payments made by paypal are subject to a surcharge of 3%, which will be charged to the guest at check-in.
The pre-payment must be made by bank transfer or paypal, up to 48hrs after sending the payment instructions to the guest.
2.4. REMAINING PAYMENT
The remaining payment of booking must be settled at check-in in cash or via paypal, or alternatively by bank transfer until 48hrs before check-in.
2.5. DAMAGE DEPOSIT
The damage deposit amount is communicated to the guest along with the booking details and must be paid at check-in in cash or via paypal.
2.6. Payments made by bank transfer are considered valid only when the credit takes effect in the bank account to which should be performed.
3.1. CHECK-IN/CHECKOUT-OUT TIMES
Standard hours of check-in and check-out of each house are communicated in the be@home website. If the guest wishes to book check-in and/or check-out for another time, should send a request to be@home. Whenever possible, we will adjust the schedules to the guest's needs.
3.2. REQUESTS FOR LATE CHECK-IN OR EARLIER CHECK-OUT
If the guest needs to check-in after 8:00 pm or check-out before 8:00 am, be@home will provide the service against an additional charge of 30€ per service.
The guest who made the booking must identify himself at check-in using an identity card or passport.
3.4. NUMBER OF GUESTS
The number of guests present at check-in must be the same as the number of guests set in the booking. If there is an increase in the number of guests which would result in an increase of the total rental price, the difference in question should be settled at check-in in cash. In any case, the number of guests present at check-in cannot exceed the maximum occupancy of the house.
4. SERVICES INCLUDED IN THE BOOKING
4.1. Weekly house cleaning with change of bed linen and bath towels for stays of a minimum of 14 nights.
4.2. Baby cot if requested when booking.
4.3. Supply of bed linen and bath towels according to the number of guests.
4.4. Electricity, water, gas, internet and television (when provided at the house).
4.5. Household consumables (toilet paper, bath gel, soap for hands, coffee, sugar, salt, etc.)
5. STAY RULES
5.1. The stay and use of the house are restricted to the number of guests set for the booking.
5.2. It is strictly forbidden to organise events at the property without the previous consent by be@home.
5.3. Pets are not allowed, unless previously authorized at exceptional situations.
5.4. It is strictly forbidden to smoke inside any property.
5.5. The guest is liable for the use of house and outdoor space, if any, and should adopt a responsible behaviour and comply with safety and use rules of the house which are explained at check-in by the designated Welcome Manager, and which include: turning off lights and electrical or gas devices whenever he is absent from the property; properly close the property at night or in his absence; not use charcoal grills unattended; not use the bath towels at the outdoor spaces; others which may be specific of the property.
5.6. At check-in, guest will receive one set of keys/remote gate control for which they are responsible.
5.7. It is the guest's responsibility to supervise the children in his care, including the use of the pool and outdoor spaces.
5.8. The guest is liable for any damage caused to the property during his stay when motivated by negligence or wilful misconduct acts, which are not restricted to the value of the damage deposit. At check-out, if the Welcome Manager detects damages at the property and/or it’s household equipment, he shall hold the damage deposit as a payment guarantee for the repairs or replacements needed. If the effective costs are lower than the damage deposit amount, the balance will be reimbursed to the guest.
5.9. Any infringement of the rules of stay may cause retention of the damage deposit in whole or in part.
5.10. In case of any malfunction or damage of the property’s equipment occurred during the stay, the guest must immediately report such events to be@home, who will handle the repairs.
5.11. be@home is not responsible for any guest’s objects or belongings left at the house.
6. INTERRUPTION OF STAY
6.1. The guest’s stay may be interrupted by be@home, without the right to any refund, in case the guest reveals misconduct or not compliance with the use, safety and hygiene rules of the property.
6.2. If the interruption of stay is caused by unpredictable causes, be@home will reallocate the guest to another property, if available. In case the reallocation is not possible, be@home will refund the nights not used to the guest.
7.1. For all support needs during the stay, guests should contact via phone or email the designated Welcome Manager.
7.2. For urgent issues, are also available the central contacts of be@home:
- Mobile: +351 961 821 320
- Email: email@example.com